Privacy Policy

Information We Collect

When you use thorivalenqus's financial milestone planning platform, we collect information that helps us provide better services and protect your financial data. This includes personal details you provide when creating your account, such as your name, email address, and contact information.

We also gather technical information about how you interact with our platform. This includes your IP address, browser type, device information, and usage patterns. Our financial planning tools collect data about your financial goals, milestone targets, and progress tracking preferences to personalise your experience.

How We Use Your Information

Your information helps us deliver the financial planning experience you expect from thorivalenqus. We use your data to create personalised milestone tracking, send relevant updates about your progress, and suggest planning strategies that align with your goals.

• Providing access to our financial milestone planning tools and resources
• Customising your dashboard and recommendations based on your financial objectives
• Sending important account updates, security notifications, and service announcements
• Improving our platform through analysis of user behaviour and feedback
• Ensuring platform security and preventing unauthorised access
• Complying with Australian financial services regulations and legal requirements

Data Sharing and Third Parties

thorivalenqus works with carefully selected partners to deliver our services, but we maintain strict control over how your information is shared. Our third-party relationships are governed by comprehensive data protection agreements that meet Australian privacy standards.

We share information with service providers who help us operate our platform, such as cloud hosting services, email providers, and analytics tools. These partners can only use your data for the specific services they provide to us and must follow the same privacy protections we do.

• Technology providers that host our platform and ensure reliable access
• Communication services that deliver your account notifications and updates
• Security providers who help protect against fraud and unauthorised access
• Analytics services that help us understand and improve user experience
• Professional advisors including lawyers, accountants, and auditors when required

We may disclose your information if required by law, court order, or regulatory authority. In such cases, we'll notify you unless legally prohibited from doing so.

Your Privacy Rights

Under Australian privacy law, you have significant rights regarding your personal information. You can request access to the data we hold about you, ask us to correct inaccuracies, or request deletion of your information in certain circumstances.

You also have the right to restrict how we process your data and to receive a copy of your information in a portable format. If you're not satisfied with how we handle your privacy concerns, you can lodge a complaint with the Office of the Australian Information Commissioner.

• Access your personal data and understand how we're using it
• Correct any inaccurate or incomplete information in your account
• Delete your account and associated data (subject to legal retention requirements)
• Restrict certain types of data processing or withdraw consent
• Export your data in a machine-readable format
• Object to marketing communications or data processing practices

Data Security and Protection

Protecting your financial information is our top priority. We use industry-standard security measures including encryption, secure data transmission, and regular security audits to safeguard your personal data.

Our platform employs multi-layered security controls, from encrypted data storage to secure user authentication. We regularly test our systems for vulnerabilities and maintain incident response procedures to address any security concerns quickly.

• End-to-end encryption for data transmission and storage
• Multi-factor authentication options for enhanced account security
• Regular security assessments and penetration testing
• Staff training on data protection and security best practices
• Automated monitoring for suspicious activity and potential breaches
• Secure backup systems with encrypted data recovery procedures

While we implement strong security measures, we also recommend that you use strong, unique passwords and enable two-factor authentication on your account for additional protection.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods based on their purpose and applicable regulations.

Account information and financial planning data are typically retained while your account remains active. After account closure, we may retain certain information for up to seven years to comply with Australian financial services record-keeping requirements.

When retention periods expire, we securely delete or anonymise your data using industry-standard procedures. You can request earlier deletion of certain data types, subject to legal and regulatory requirements.

Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your experience and provide personalised financial planning tools. These small data files help us remember your preferences, maintain your login session, and analyse how our platform is used.

We use several types of cookies: essential cookies that are necessary for the platform to function, performance cookies that help us improve our services, and functional cookies that remember your preferences and settings.

• Essential cookies for login sessions and security features
• Performance cookies to analyse platform usage and identify improvements
• Functional cookies to remember your dashboard preferences and settings
• Third-party analytics cookies to understand user behaviour patterns

You can control cookie settings through your browser, though disabling certain cookies may limit platform functionality. Our cookie notice provides detailed information about each type of cookie we use and how to manage your preferences.

International Data Transfers

While thorivalenqus operates primarily within Australia, some of our service providers may process data internationally. When we transfer your information overseas, we ensure appropriate safeguards are in place to protect your privacy rights.

Any international data transfers comply with Australian Privacy Principles and include contractual protections that meet or exceed local privacy standards. We only work with providers in countries with adequate privacy protection or under specific data protection agreements.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through your registered email address and provide at least 30 days' notice before the changes take effect.

We encourage you to review this policy periodically to stay informed about how we protect your information. The current version will always be available on our platform with the effective date clearly displayed.

This privacy policy was last updated in February 2025 and reflects our current privacy practices and legal obligations under Australian privacy law.